Concepts and theories of coaching, influencing people in an assertive manner and dealing with conflict.
Topic elements to be covered include:
- KT0101: Basic communication model and describe workplace strategies to overcome the typical barriers to communication.
- KT0102: Coaching, influencing people, assertiveness and conflict.
- KT0103: Basic model for coaching.
- KT0104: Communication behaviors and communication processes and identify the basic communication behaviors that will enhance effective communication.
- KT0105: The difference between assertiveness and aggressiveness and give examples of each.
- KT0106: Basic strategies for preventing and managing conflict.
- KT0107: The need for dealing with issues in an assertive manner.
- KT0108: Concepts and principles of effective communication and internal consulting.
Internal Assessment Criteria
- IAC0101: Explain a basic communication model and describe workplace strategies to overcome the typical barriers to communication.
- IAC0102: Describe what is meant by coaching, influencing people, assertiveness and Conflict.
- IAC0103: Explain a basic model for coaching.
- IAC0104: Explain what is meant by communication behaviours and communication processes and identify the basic communication behaviours that will enhance effective communication.
- IAC0105: Describe the difference between assertiveness and aggressiveness and give examples of each.
- IAC0106: Describe basic strategies for preventing and managing conflict.
- IAC0107: Explain the need for dealing with issues in an assertive manner.
- IAC0108: Given a range of individual and group communication, conflict and understanding gap scenarios be able to:
- a) Indicate how the model of communication applies to solving communication and
conflict problems; - b) Draw up appropriate coaching plans for subordinates;
- c) Indicate the process of effectively influencing people to work according to standards.
- a) Indicate how the model of communication applies to solving communication and
Principles and ethics of auditing.
Topic elements to be covered include:
- KT0201: Ethics and why ethical behavior is always important.
- KT0202: The consequences of unethical behavior on occupational health and safety.
- KT0203: An occupational health and safety monitoring system vs ethical behavior to ensure its effectiveness.
Internal Assessment Criteria
- IAC0201: Explain what is meant by ethics and why ethical behaviour is always important.
- IAC0202: Describe the consequences of unethical behaviour on occupational health and safety.
- IAC0203: Describe how an occupational health and safety monitoring system relies on ethical behaviour to ensure its effectiveness.
- IAC0204: Given various scenarios reflecting conduct within a workplace during auditing learners will indicate ethical and unethical behaviour and they will accurately explain the potential impact of such behaviour on the organisation.